Terms of Service

These Terms of Service ("Terms") govern your use of CloserMate's desktop application and web dashboard (together, the "Service"), provided by Authority On Demand, Inc. (doing business as CloserMate) ("CloserMate," "we," "us"). By creating an account or using the Service, you agree to these Terms. If you don't agree, don't use the Service.

1. What CloserMate does

CloserMate provides real-time AI coaching suggestions during live sales calls, along with call recordings, transcripts, summaries, and analytics. CloserMate is a coaching aid — it does not replace your own judgment, and we don't guarantee any particular sales outcome from using it.

2. Your account

• You must provide accurate information when creating an account and keep your login credentials secure.
• You're responsible for all activity that happens under your account.
• You must be legally able to enter into a contract to use the Service, and you'll use it only for lawful business purposes.

3. Recording and consent — your responsibility

This is important. CloserMate can record and transcribe your sales calls. Laws about recording conversations vary by location — some jurisdictions require that every participant consent to being recorded ("two-party consent"), not just you. You are solely responsible for obtaining any consent required by law before recording a call, including informing the other participant(s) that an AI notetaker is present or that the call is being recorded. CloserMate is not liable for your failure to comply with recording-consent laws applicable to your calls.

4. Acceptable use

You agree not to:

• Use the Service to record calls without the legally required consent of participants.
• Reverse-engineer, decompile, or attempt to extract the Service's underlying models, prompts, or training data.
• Use the Service to harass, deceive, or defraud anyone.
• Resell or sublicense access to the Service without our written permission.
• Attempt to interfere with or disrupt the Service's infrastructure (including excessive automated requests).

5. Subscriptions and billing

• Paid plans are billed in advance on a recurring basis (monthly, unless stated otherwise) through our payment processor, Stripe.
• Usage-based overage charges (e.g. calls beyond your plan's included amount) are billed at the end of the billing period in which they occurred.
• You can cancel a paid plan at any time; cancellation takes effect at the end of the current billing period, and we don't provide partial-period refunds except where required by law.
• We may change our prices with advance notice; continued use after a price change takes effect means you accept the new price.
• Failure to pay may result in suspension or downgrade of your account.

6. Free plan and fair use

Free-tier usage limits (e.g. number of coached calls per month) are described on our pricing page and may change. We reserve the right to limit, throttle, or suspend accounts that abuse free-tier limits (e.g. creating multiple accounts to bypass them).

7. Your content

You retain ownership of the audio, transcripts, and other content generated from your calls ("Your Content"). By using the Service, you grant us a license to process, store, and use Your Content to (a) provide the Service to you, and (b) improve our coaching models and playbook over time, as described in our Privacy Policy. We do not sell Your Content to third parties.

8. AI-generated suggestions — no guarantee

Coaching suggestions, summaries, and scorecards are generated by AI and may be inaccurate, incomplete, or unsuitable for your specific situation. You are responsible for what you say on your own calls. CloserMate is provided as a coaching aid, not professional sales, legal, or financial advice.

9. Service availability

We aim for high availability but don't guarantee the Service will be uninterrupted or error-free. We may perform maintenance, and features may change or be discontinued with reasonable notice where practical.

10. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms, engage in abusive use, or fail to pay applicable fees, with notice where practical.

11. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DON'T WARRANT THAT AI-GENERATED SUGGESTIONS WILL BE ACCURATE OR THAT USING THE SERVICE WILL IMPROVE YOUR SALES RESULTS.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOSERMATE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS OR LOST DEALS, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE.

13. Changes to these Terms

We may update these Terms from time to time. We'll post the updated version here with a new "Last updated" date, and for material changes, we'll notify you directly. Continued use after changes take effect means you accept the updated Terms.

14. Governing law

These Terms are governed by the laws of the State of New York, USA, without regard to conflict-of-law principles.

15. Contact us

Authority On Demand, Inc. (doing business as CloserMate)

447 Broadway, 2nd Floor Suite #2056, New York, NY 10013, USA

Email: hello@closermate.ai